ServiceNow · Healthcare & Life Sciences

Designing AI into the work of healthcare

At ServiceNow's Healthcare & Life Sciences group, I design AI-driven operations workflows; from the bedside to multi-site clinical trials.

The case studies

ServiceNow Healthcare & Life Sciences workflows, please choose one to dive in.

Care Team Operations

Resolving the floor's breakdowns from the bedside — voice capture, smart routing, and live status inside the EHR.

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Clinical Trial Operations

Activating multi-site Phase III trials — unified orchestration and AI-driven risk detection for clinical ops leaders.

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